Platform Overview

A Configurable Operational
Runtime Platform

Not a form builder. Not a PDF tool. Not a simple automation product. A canonical runtime platform where organizations design, orchestrate, govern, and evolve operational workflows through configuration — not code.

Runtime Flow

How the Runtime Works

Intake
Form upload / API / online
Rules
Business logic engine
Orchestration
Workflow composition
Outputs
Multi-format projections

Canonical Runtime Layer

Operational meaning, not just data transport

The canonical runtime layer sits between your input sources and output targets. Every form, API payload, or online intake maps into a canonical operational model — meaning your business concepts, not just field names. From there, any output can be projected without custom code.

  • Field-level mapping with transformation support
  • Enrichment from external APIs (e.g. NAICS, geocoding)
  • Canonical schema versioning and migration
  • Multi-form canonical merging
PDF FieldsAPI PayloadsOnline FormsEmails
CANONICAL RUNTIME
Operational Meaning Layer
MappingEnrichmentRulesState
Any Output FormatCRM IntegrationRegulatory ReportsWebhook Events

Workflow Composition

Configuration-driven operational orchestration

Workflows are assembled from composable primitives — API calls, approvals, branches, AI actions, notifications, retries, and document generation. No engineering is required to create, deploy, or evolve them. Changes are version-controlled and audited.

  • Visual drag-and-drop workflow builder
  • Business rule-driven branching
  • Retry and error handling primitives
  • Approval and review step insertion
Drag primitives into your workflow:
workflow.steps []
Lookup NAICSstep 1
Restaurant branchstep 2
Underwriter reviewstep 3
Generate PDFstep 4
Configuration-driven workflows. No code. Deployable instantly.

Dynamic Form Generation

Online intake from canonical schema

Upload any PDF form and the platform auto-generates a canonical schema. From that schema, a dynamic online intake form is generated — with configurable questions, validation, and ordering. No form building required.

  • PDF field detection and canonical mapping
  • Dynamic question generation from schema
  • Drag-and-drop question ordering
  • Conditional field visibility

Multi-Tenant Governance

Enterprise isolation and operational control

Each tenant gets its own subdomain, runtime configuration, RBAC policies, and publishing workflow. Operational changes go through a staging → review → publish pipeline. Every action is audit-logged with full payload tracing.

  • Subdomain-scoped runtime isolation
  • Role-based access control (RBAC)
  • Staging and publishing pipeline
  • Immutable audit log
tenant_runtime.isolation = "full" // subdomain-scoped
acme-corp.acord.io
Runtime: Commercial GL
published
admin, underwriter, agent
isolated
audit log
regional-ins.acord.io
Runtime: Restaurant Package
published
admin, ops, reviewer
isolated
audit log
northwest-ag.acord.io
Runtime: Agri Specialty
staging
admin, agent
isolated
audit log
Each tenant owns its own operational model — fully isolated, independently governed.

Operational Observability

Execution tracing and runtime diagnostics

Every workflow execution is instrumented — execution timeline, step-level durations, payload snapshots at each stage, retry history, and runtime diagnostics. Operational teams can diagnose issues without engineering involvement.

  • Step-level execution timeline
  • Payload tracing at every stage
  • Retry history and error classification
  • Runtime diagnostics for operations teams

AI-Native Runtime

AI-assisted operational infrastructure

AI capabilities are integrated into the runtime layer — not bolted on. AI can generate canonical mappings, build workflow configurations, normalize incoming data, and suggest rules — all operating against the canonical context your operations team has established.

  • AI-generated canonical field mappings
  • AI workflow configuration suggestions
  • Intelligent data normalization
  • Canonical-context-aware AI actions

Ready to own your operational runtime?

Start configuring workflows your operations team can build, deploy, and evolve — without engineering.